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United Airlines Employee Threatens to Call ICE Over Ticket Error

A United Airlines representative threatened to call ICE on a customer due to a middle-name error on a ticket at San Francisco International Airport.

Editorial Desk

July 21, 2026 One Min Read

POLICY WIRE — San Francisco, USA — A United Airlines representative was recorded apparently threatening to call U.S. Immigration and Customs Enforcement (ICE) on a customer who was attempting to correct a middle-name error on their ticket at San Francisco International Airport.

The incident occurred after the customer and their family spent several hours at the airport trying to resolve the ticketing issue. According to eyewitness accounts, the representative escalated the situation by suggesting that ICE be contacted.

“We’ve been here for hours trying to fix this simple mistake, and now they’re threatening to call ICE on us?” said the customer, who wished to remain anonymous.

United Airlines has yet to issue an official statement regarding the incident. However, the airline has faced previous controversies involving customer service — and immigration-related threats.

This incident raises questions about the protocols airlines follow when dealing with ticketing errors and the appropriateness of involving immigration authorities in such disputes.

Reporting by Policy-Wire (PW)

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Editorial Desk

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