Restaurant Chain Mulls Dropping 20% Service Charge After Customer Backlash
Policy‑Wire reports on a restaurant chain's potential rethink of a 20% service fee after customer backlash.
POLICY WIRE — — The chain could alter its 20% service fee after customers voiced complaints, according to a Fox News report.
The surcharge, applied at select locations, sparked frustration among diners who felt the charge was excessive and not clearly disclosed.
The chain has not issued an official statement, but it appears the policy could be revised to reduce or eliminate the surcharge in response to the pushback.
Reporting by Policy-Wire (PW)
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