Energy Ombudsman Reports 16% Surge in Complaints Amid Rising Costs

POLICY WIRE — London, UK — The number of complaints handled by the energy ombudsman has increased by 16% in the first half of 2026 compared to the same period last year, according to the latest report. The rise is largely attributed to escalating energy costs and a corresponding 15% surge in billing disputes.

The ombudsman’s report highlights that consumers are increasingly dissatisfied with their energy providers amid ongoing cost pressures. The data indicates a marked uptick in complaints, particularly regarding billing inaccuracies and disputes over charges.

Energy prices have been a focal point of consumer discontent, with many households struggling to manage increased expenses. The ombudsman’s findings suggest that the rising costs are a significant factor behind the surge in complaints.

The report did not provide specific details on the nature of the disputes but emphasized the growing trend of consumer dissatisfaction. It called for energy providers to improve transparency and communication with customers to mitigate disputes.

Reporting by Policy-Wire (PW)